Self Solve Options
GTAC Knowledge
The Global Technical Assistance Center Knowledgebase enables you to quickly find answers to questions on Extreme products & services, all at your convenience.
The Hub Community
Get your questions answered, share ideas, and collaborate on all things Extreme. Join the conversation today!
Documentation
Official documentation for setting up, using, and maintaining all Extreme Networks products.
Customer Success Resources
Customer Success content provided to help our customers improve performance and achieve value faster
Support Tools
EXOS Stacking Tool
Verify hardware compatibility for EXOS stackables via drag and drop, while viewing more detailed information about the stack.
Asset Discovery Tool (New)
Obtain a list of serial numbers for Extreme Networks assets in your network.
IPANEMA Online Tools
Access Ipanema online tools (Cryptography Activation, Config Reader, Wan Access Calculator, SaaS Dictionary and Flows Parser)
Order Search
View your purchase orders. Expected scheduled ship dates, shipment and tracking details are available in the order status portal.
Support Activities
Case Management
Diagnose and resolve an issue or request a hardware replacement. View all cases you or your organization have submitted.
Service Contracts
View your service contracts.
Service Contract Upgrade
New! Search and Request Service Contract Upgrade
Training and Certifications
Technical training on our products and solutions to meet your specific learning needs.
Product Licensing
View your product licenses.
Contact Us
Extreme Networks Global Technical Assistance Center
Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC engineers and technical teams who are responsible for supporting specific product lines 24 x 7 x 365. Call us for network downtime and priority 1 issues.